Contact information

Questions about your order, sizing, delivery or returns? Our customer service team is happy to help. You can reach us by email, by phone or through our contact form, whichever works best for you.

Customer Service

Email: info@marlow-grey.com
Contact Form: marlow-grey.com/pages/contact-us
Customer Service Hours: Monday to Friday, 08:00 to 17:00 (CET/CEST), excluding public holidays

We aim to reply to all emails and contact form messages within 1 to 2 business days. Messages received outside our service hours are answered on the next business day.

How We Can Help You Faster

When you contact us about an existing order, please include:

• Your order number (for example #1001)
• The name and email address used for the order
• A short description of your question
• Photos of the item and packaging, if your question is about a damaged, faulty or incorrect item

Useful Links

• Track Your Order
• Shipping Policy
• Return and Refund Policy
• FAQ

Business Information

Company Name: Marlow-Grey
Company Number: 61374859206

Company Address: Gerard Ter Borchhage 1, 3437 KK Nieuwegein, Netherlands
Warehouse Address: 457 Redruth Cl, Northampton NN4 8PL, United Kingdom

Email: info@marlow-grey.com
Customer service hours:
Monday to Friday, 08:00 to 17:00 (CET/CEST)