Marlow & Grey is owned and operated by Klaucke Services, a company registered in the Netherlands (Chamber of Commerce 90212851, VAT NL004027673B13). We sell clothing, footwear and accessories for men and women.

We currently deliver to the United Kingdom and the United States only.

You can email us at info@marlow-grey.com or use our Contact Form. Our customer service team is available Monday to Friday, 08:00 to 17:00 (CET/CEST). We aim to reply to all messages within 1 to 2 business days.

Choose your item, select your size and colour, and click "Add to cart". When you are ready, go to your cart and click "Checkout". Enter your shipping details, choose a payment method and confirm your order. You will receive an order confirmation by email straight away.

Please check your spam or junk folder first. If you cannot find it there, contact us with your name and the email address you used, and we will check your order for you.

Yes, as long as your order has not been dispatched yet. Email us as soon as possible at info@marlow-grey.com with your order number. Cancellation is free and you will be refunded in full to your original payment method. Once your order has been dispatched, you can return it under our Return and Refund Policy.

Yes, free of charge, as long as your order has not been dispatched yet. Please contact us as soon as possible with your order number and the correct address.

Yes. On eligible products, you receive an extra discount when you buy multiple items, as shown on the product page. The discount is applied automatically at checkout, so you do not need a code.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. The methods available to you are always shown at checkout. See our Payment Options page for more information.

Your payment is charged when you place your order.

Yes. All payments are processed through Shopify Payments, which is certified to PCI DSS Level 1, the highest standard for payment security. Your payment details are encrypted and we never see or store your full card number.

Please check that your card details and billing address are correct, and that your card is enabled for online payments. You can also try another payment method. If the problem continues, please contact your bank or get in touch with us.

Standard shipping is free on all orders to the United Kingdom and the United States.

Orders are processed within 1 to 2 business days and delivered within 4 to 6 business days after dispatch, so 5 to 8 business days in total. Orders placed before 12:00 (CET/CEST) on a business day are processed from that same day. See our Shipping Policy for full details.

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Once your order has been dispatched, you will receive a shipping confirmation with a tracking link. You can also follow your parcel on our Track Your Order page using your order number and email address. Tracking information can take up to 24 hours to update after dispatch.

If your order has not arrived within 8 business days, please check the tracking information, your mailbox, neighbours and any collection notices. If you still cannot find it, contact us with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send you a free replacement or a full refund.

Please check with neighbours and around your property first. If you still cannot find it, contact us within 14 days of the delivery date so that we can investigate with the carrier.

Yes. You can return items within 30 days of delivery, without giving a reason. Register your return first by emailing info@marlow-grey.com with your order number. We will reply within 1 to 2 business days with your return instructions and the return address. See our Return and Refund Policy for full details.

Return shipping costs are paid by the customer. If your item is faulty, damaged or incorrect, we cover all return costs.

Items should be unworn outside of trying on, unwashed and returned with the original tags attached, in the original packaging where possible. Swimwear, bodysuits and sports bras should only be tried on over underwear and returned with any hygiene liner still in place.

If the return address is in a different country from where you live, yes. Mark the parcel as "Returned goods" on the customs declaration, describe the contents and include your order number. Our team will include these details in your return instructions.

Your refund is issued within 7 days after we receive your return, to your original payment method. Depending on your bank, it can take a further 3 to 5 business days before the amount appears on your statement.

Please check your refund confirmation email and your bank or card statement, as it can take 3 to 5 business days for a refund to appear. If you still have not received it after that, contact us with your order number and we will look into it.

Yes, within 30 days of delivery. Email us with your order number and the item you would like instead. Once we receive your original item, we send the replacement free of charge, subject to availability.

Email info@marlow-grey.com with your order number and photos of the item and packaging. We will send a replacement or the correct item free of charge, or give you a full refund if you prefer.

Each product page shows the available sizes and, where available, a size guide. Shoe sizes are shown in US, UK and EU sizing. If you are unsure, contact us before ordering and we will be happy to help you choose.

We photograph our products as accurately as possible, but colours can look slightly different depending on your screen settings.

Care instructions are listed on each product page and on the label inside the garment. Always follow the label for the best result and a longer life of your items.

Some items are restocked, others are not. If you are looking for a specific item or size, send us a message and we will let you know whether it is expected back.

We only use your personal data to process your order, provide customer service and, with your consent, improve our website. We never sell your data. See our Privacy Policy for full details.

Click the cookie icon at the bottom left of any page to change or withdraw your consent at any time.